PTCOA Mobile App Policy

PTCOA Mobile App Policy

Mobile App Privacy Policy Effective Date: June 1, 2025


Pain Treatment Centers of America ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how our mobile app ("the App") collects, uses, shares, and protects your personal health information and other data.


1. Information We Collect

a. Personal Health Information (PHI)

  • Name, date of birth, contact details
  • Medical history, allergies, insurance details
  • Appointment information, submitted forms, consents


b. Device & Usage Data

  • Device type, operating system, IP address
  • Usage metrics (e.g., screen interactions)
  • Notification preferences and interactions


2. How We Use Your Information

  • Track your vitals as part of your remote health plan.
  • Register you with our clinic and manage your appointments.
  • Send you reminders, alerts, or pre-visit instructions.
  • Help clinical staff provide care and manage workflows.
  • Improve our services, the App’s performance, and patient experience.


3. How We Share Your Information

  • We do not sell your information. We may share information:
  • With clinic staff and healthcare providers involved in your care.
  • With HIPAA-compliant service providers (e.g., form vendors, notification services).
  • As required by law, or to comply with legal processes.


4. Data Security

We implement technical, administrative, and physical safeguards to protect your data:


  • Encrypted data transmission and storage.
  • Access controls and authentication for clinical staff.
  • Regular audits and compliance checks.


5. Your Rights

You have the right to:


  • Access and request a copy of your data
  • Request corrections to inaccurate information
  • Withdraw consent and delete your data (where permitted)


To exercise your rights, contact us at [contact@clinicdomain.com].


6. Children’s Privacy

This App is not intended for individuals under the age of 17. We do not knowingly collect data from children without parental consent.


7. Third-Party Links & Services

Our App may link to third-party services (e.g., EMR portals). We are not responsible for their privacy practices.


8. Changes to This Policy

We may update this policy to reflect changes in technology, law, or our practices. Updates will be posted on our website and in the App.


9. Contact Us

For questions about this Privacy Policy, contact: Pain Treatment Centers of America